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Resourcing
Solution 7 IT Resourcing allows you to use our skilled and experienced staff when and where you need them.

Whether your need is short term to help get your IT network and infrastructure effective and secure, or a longer term need to undertake a particular project, Solution 7 IT can help.

Our skilled and experienced team can assist with any IT need and is able to walk straight into your office and commence work. Using our staff to do your work provides a perfect solution for the delivery of large projects, or to help you overcome staff freezes, or to assist with for example IT maintenance when many of your employees are on leave, or during peak workload times.

By resourcing through Solution 7 IT, you also get the financial benefits of not needing to recruit, saving the costs of advertising a vacant position, shortlisting, interviewing, selection processes and report writing, advising candidates, etc. Simply call Solution 7 IT and we'll have one of our skilled and experienced IT professionals where and when you have the need.

Here are some examples of needs you may have that we can satisfy:

  • Routine IT infrastructure maintenance
  • Network maintenance
  • Hardware and software upgrades
  • Help desk services
  • IT Security system installation, expansions, or upgrades
  • Development of your business IT strategy
  • Implementation of a new system
  • Securing your network
  • Ensuring you get all the benefits out of today's technology

All such work can be undertaken at your premises on an ad hoc as needed basis, or on a regular weekly, fortnightly or monthly basis according to your business needs. We can also help with the following staff needs.

Contractors

If you need to expand your team, overcome an unexpected staff shortage, or add an IT Professional to your team for a period of time, Solution 7 IT have the skilled and experienced staff to add the IT capability and capacity you need.

Project Managers

By using Solution 7 IT Project Managers to assist your business, we can assure the success of IT projects such as rollouts of new infrastructure, integrating IT systems and processes, site relocations or technology consolidation. As a result of their extensive industry experience and ongoing skills development, our Solution 7 IT Project Managers are exceptional.

Solution 7 IT have developed trusted methods of stringently managing IT projects, rollouts and integrations and at the centre is a concentrated focus on delivery of services, product, and functions.


Solution 7 IT staff resources available to you include:
  • Desktop Engineers - first level support for desktops, printers, etc
  • Systems Engineers - second level support and network maintenance
  • Senior Engineers - network design, implementation, and business alignment
  • Project Managers - coordination for IT planning and project implementation and delivery
Security Management
Can your business withstand the risks of being hacked into? The result could be loss of vital data and subsequently a loss of business. And it could get much worse – how would your business cope if you were unable to utilise your IT system for days/weeks while the damage from a security breach is repaired?

Increasingly in todays business operations, business assets and intellectual property are contained and managed through it's IT systems. As a result, security management is crucial and ensuring your IT network's security should be a high priority.

Solution 7 IT Security Management offers a wide range of services that based on our experience, are able to be drawn together in a combination that can meet the security needs of all customer industries. These services range from risk assessment and strategic planning through to day-to-day management, with all services designed to help your business protect itself from digital threats and secure your information assets 24X7.

Our highly skilled and experienced staff are security professionals who will work with you to help defend your IT systems against internal and external threats. Because of our close relationships with security product vendors we are able to source the right product to meet your particular business needs.

Our security management system uses current and best-practise strategies, products and technology to deliver the following services tailored to the needs of your particular business and in consultation with you.

  • Risk assessment reporting including the likely business impact of a security failure
  • Network security and firewall security, including intrusion detection and prevention
  • Ongoing antivirus management including regular routine upgrading
  • Penetration testing – ongoing routine testing and one off testing as needed
  • Security for virtualised IT infrastructure such as VM Ware or Hyper V
  • Compliance assurance for specific legislative regulatory requirements
Managed Services
Under the Solution 7 IT Managed Services model you will effectively be hiring us to manage the day-to-day effectiveness, efficiency and security of your information technology system. Depending upon your individual business needs we can manage your entire IT network, routers, firewalls, security, databases, servers, storage, software applications and all maintenance.

Managing your own IT environment can be difficult and costly. Solution 7 IT's Managed Services model will ensure your IT system and operational processes are in first rate condition and always meet the individual needs of your business.

As a first step we will design with you a service agreement that meets the needs of your business and will also provide a basis for our ongoing responsive technical support services, proactive monitoring of critical infrastructure, scheduled server and workstation maintenance, provision of on call support so you never need to fend for yourself and routine core IT network health monitoring.

The services available to you from Solution 7 IT include, but are not limited to:
  • Scheduled maintenance services to keep the infrastructure running smoothly and securely
  • Management of both physical and virtual environments
  • Comprehensive Windows and UNIX server management
  • End-to-end network management
  • Service Level Agreement targets which outline the timeframe in which we deliver our support services
  • Reliable data backup / restore and disaster recovery
  • Performance and capacity management
  • Management of key technologies such as virtualisation, messaging, databases, web services and hosting
  • Infrastructure optimisation
  • General IT management
  • Monthly meeting to ensure operational objectives are being met

Our service is customisable and based on the needs of your individual enterprise. This also means you get to decide whether you need us to take care of everything, or select just some key elements of your infrastructure that are proving too difficult or costly for you to manage and strike a service agreement for Solution 7 IT to take care of it for you.

Our skilled and experienced technicians and ITIL aligned systems and processes can positively and cost effectively change the way your IT is managed.

Infrastructure Monitoring
Solution 7 IT Infrastructure Monitoring is a service offered by us that allows us to remotely monitor and manage your information technology infrastructure such as servers, network devices, storage devices, IT security devices, software applications, etc.

By using our Infrastructure Monitoring services you can easily reduce the costs associated with down time caused by on site faults during your busy working day – infrastructure monitoring allows faults to be detected and overcome early.

Our sophisticated remote monitoring service helps ensure your vital business IT systems are running effectively and efficiently. We utilise intelligent software to routinely analyse your systems and identify problems before they arise. This means our support is no longer centred on responding to problems once they have occurred, but now taking place in response to predicted problems. The result for you is no unwanted surprises when you come to work on Monday morning.

Our infrastructure monitoring services will be agreed between you and Solution 7 IT and be based on your individual enterprise needs, and can include:

  • Service desk / Help desk
  • Proactive monitoring of server and network devices 24X7X365
  • Workstation monitoring and management
  • Server monitoring and management
  • Storage monitoring and management
  • Software monitoring and management
  • Application support
  • IT security monitoring and management
  • IT fault management
  • Performance monitoring and management
  • Configuration monitoring and management
24x7 Helpdesk
To help ensure you and your staff have an IT professional available when and where needed, Solution 7 IT delivers IT help desk support services. This means your staff have phone, email and web access to a skilled and experienced IT professional, ensuring downtime is minimised and productivity can be maintained.

Solution 7 IT Help Desk support is available to you 24X7 or just for fixed working hours in accordance with your particular business needs.

Solution 7 IT Help Desk support will help ensure your systems run smoothly and your staff remain productive, regardless of their working hours. Solution 7 IT Help Desk services range from providing a dedicated on site Help Desk operator at your premises through to telephone, email or web support on call when your staff need it.

Our Help Desk support does not end simply with instant access to our skilled and experienced technical support staff. Solution 7 IT knowledgeable and friendly Help Desk technicians are there to answer the phone and deal with simple problems, or when needed for more complex issues to seek second-level support internally or directly from software and hardware vendors if required.

Solution 7 IT will also provide you with comprehensive reporting. This will allow your business to identify how and when specific staff or sections have used Help Desk support. Our report structure and detail will assist in many ways, including enabling you to make financial justification judgements, measure achievements of delivery of our Service Level Agreement deliverables, identify staff training and development needs and identify and justify necessary system or process improvements.

Some of the key features of Solution 7 IT Help Desk support are:

  • 24X7 access to highly skilled and experienced IT Support professionals
  • IT support always available - office hours, after hours or both
  • Local, national and worldwide IT Help Desk support depending on your needs
  • Solution 7 IT will have the ability to remotely access your system securely when required
  • Detailed reporting to assist your business productivity
Cloud Computing
Cloud computing really means outsourcing. Instead of having all your computer software and files sitting on your own PC or held on your company's network, it is provided to you as a service by Solution 7 IT and accessed by you using the internet.

Most of us use cloud computing as a service all day long without realizing it. Google, Ebay, Amazon and web based mail such as Hotmail are all examples of cloud computing. Preparing documents, spreadsheets or presentations over the Net can be achieved by logging on to a web-based service such as Google Documents and using Web-based software. The document you create is then stored remotely on a web server, so you can access it from any internet connected computer or device whenever you like.

A basic principle of cloud computing is that you no longer need to worry about how the service you are buying is provided. You are freed to just concentrate on whatever your job is and leave the problem of providing dependable IT services to your cloud provider.

Using cloud computing can allow you to access all your current and future IT needs as a service, meaning you no longer have to pay the costs of updating and maintaining your IT system, purchasing software licences or ensuring your system is secure – your cloud provider does all this for you. And, with cloud computing you only pay for what you use.

You can choose the type/s of cloud computing best suited to your needs.

  • Infrastructure as a Service (IaaS) means you're buying access to raw computing hardware over the Net, such as servers or storage. You buy what you need and pay-as-you-go
  • Software as a Service (SaaS) means you choose the software you need access to when you use cloud computing
  • Disaster Recovery
  • Back Up as a Service (BaaS)
  • Desktop as a Service (DaaS)

Solution 7 IT will discuss with you the advantages, disadvantages and costs associated with utilising cloud computing to help you make an informed decision.

Training Services
Solution 7 IT's skilled and experienced staff include qualified trainers and facilitators, so we can offer training services to help up skill your staff in key technologies and methodologies. We are able to tailor training specifically to the needs of your business and staff and provide the training at your venue or ours.

Solution 7 IT also offer training on the range of software you use in your business to manage your information. This includes functionality of web browsers, email, Microsoft office products, accounting software, file management and database applications. Solution 7 IT has the necessary connections and relationships with software and hardware vendors to provide training sessions that will assist in improving the productivity of your staff.